{"id":167273,"date":"2024-06-17T10:14:23","date_gmt":"2024-06-17T09:14:23","guid":{"rendered":"https:\/\/globalshares2.wpengine.com\/help-centre\/"},"modified":"2025-10-17T14:44:26","modified_gmt":"2025-10-17T13:44:26","slug":"help-centre","status":"publish","type":"page","link":"https:\/\/www.jpmorganworkplacesolutions.com\/ie\/help-centre\/","title":{"rendered":"Help Centre"},"content":{"rendered":"    <section  class=\"jpm-content-with-pattern jpm-block full-width centre-content\">\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col col-1\">\n                    <h2>Welcome to<br \/>\nOur Help Centre!<\/h2>\n<p>Your go-to resource for quick answers and support.<\/p>\n                <\/div> <!-- .col-1 -->\n                <div class=\"col col-2\"><\/div>\n            <\/div> <!-- .row -->\n        <\/div> <!-- .container -->\n    <\/section> <!-- .jpm-content-with-pattern -->\n\n\n    <section  class=\"jpm-faq jpm-block mt-4 mobile-mt-2\">\n                    <div class=\"section-title\">\n                <h2 class=\"jpm-cta-heading gsap-fade-in-up\">Top FAQ<\/h2>\n            <\/div> <!-- .section-title -->\n                <div class=\"row\">\n            <div class=\"col col-1\"><\/div>\n            <div class=\"col col-2\">\n                                    <ul class=\"highlights-list\">\n                                                    <li class=\"highlights-list-item\">\n                                <div class=\"highlights-list-item-title\">\n                                    <p>How can I access my employee portal? <\/p>\n                                <\/div> <!-- .highlights-list-item-title -->\n                                <div class=\"highlights-list-item-content\">\n                                    <p>You will need to contact your plan administrator for the correct web link, which is unique to your company. This is usually someone from your finance, HR or compensation and benefits department. Using the correct URL you\u2019ll be able to log in to your portal once you have activated your account.  <\/p>\n                                <\/div> <!-- .highlights-list-item-content -->\n                            <\/li>\n                                                    <li class=\"highlights-list-item\">\n                                <div class=\"highlights-list-item-title\">\n                                    <p>How do I login to my account? <\/p>\n                                <\/div> <!-- .highlights-list-item-title -->\n                                <div class=\"highlights-list-item-content\">\n                                    <p>Once you have accessed your company\u2019s portal you\u2019ll need your username, your password and one of the MFA methods that you set up when you activated your account. If you do not remember any of these, you can use the \u2018Forgotten password\u2019 or \u2018Forgotten username\u2019 buttons to retrieve this information. <\/p>\n<p>In case your company has set up Single Sign-On (SSO) please check with your plan administrator for the correct instructions.<\/p>\n                                <\/div> <!-- .highlights-list-item-content -->\n                            <\/li>\n                                                    <li class=\"highlights-list-item\">\n                                <div class=\"highlights-list-item-title\">\n                                    <p>How can I see my available shares on the employee portal? <\/p>\n                                <\/div> <!-- .highlights-list-item-title -->\n                                <div class=\"highlights-list-item-content\">\n                                    <p>Your portal will display on the Homepage, under Portfolio, all the information regarding your shares.<\/p>\n                                <\/div> <!-- .highlights-list-item-content -->\n                            <\/li>\n                                                    <li class=\"highlights-list-item\">\n                                <div class=\"highlights-list-item-title\">\n                                    <p>How can I transact (exercise, sell or transfer) my shares? <\/p>\n                                <\/div> <!-- .highlights-list-item-title -->\n                                <div class=\"highlights-list-item-content\">\n                                    <p>If the action is available for you, your portal will display a function tab\/menu \u2018Exercise Shares\u2019, \u2018Sell Shares\u2019 and \u2018Transfer Shares\u2019 function tab. Please follow the onscreen instructions in order to complete any of these transactions. Before confirming, you will have the opportunity to review the transaction request.  <\/p>\n                                <\/div> <!-- .highlights-list-item-content -->\n                            <\/li>\n                                                    <li class=\"highlights-list-item\">\n                                <div class=\"highlights-list-item-title\">\n                                    <p>How can I log in to the J.P. Morgan Workplace Solutions mobile app with MFA?<\/p>\n                                <\/div> <!-- .highlights-list-item-title -->\n                                <div class=\"highlights-list-item-content\">\n                                    <p>Our team has prepared a comprehensive \u201cHow to guide\u201d to help you with this, please consult the following link:<\/p>\n<p><a href=\"https:\/\/workplace.jpmorgan.com\/content\/dam\/flipping-book\/JPM_Workplace_Solutions_Mobile_App_User_Guide.pdf\" target=\"_blank\" rel=\"noopener\">https:\/\/workplace.jpmorgan.com\/content\/dam\/flipping-book\/JPM_Workplace_Solutions_Mobile_App_User_Guide.pdf<\/a><\/p>\n                                <\/div> <!-- .highlights-list-item-content -->\n                            <\/li>\n                                                    <li class=\"highlights-list-item\">\n                                <div class=\"highlights-list-item-title\">\n                                    <p>I\u2019m facing problems logging into the mobile app. What can I do?  <\/p>\n                                <\/div> <!-- .highlights-list-item-title -->\n                                <div class=\"highlights-list-item-content\">\n                                    <p>First and foremost, please check if you are using the latest version of our app. Keeping the app updated is crucial for ensuring security and optimal functionality. If your app is updated and you\u2019re still facing login issues, please use the helpdesk numbers supplied on this page.  <\/p>\n                                <\/div> <!-- .highlights-list-item-content -->\n                            <\/li>\n                                            <\/ul>\n                            <\/div> <!-- .col-2 -->\n        <\/div> <!-- .row -->\n    <\/section> <!-- .jpm-faq -->\n\n\n    <section  class=\"jpm-help-centre-contact full-width jpm-block\">\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col col-1 gsap-fade-in-left\">\n                    <p class=\"tagline\">Still have questions?<\/p>\n                    <h3>Contact our support team with your account details<\/h3>\n                    <p class=\"phone-number\"><a href=\"tel:+00353818000079\" title=\"+353 818 000 079\">+353 818 000 079<\/a><\/p>\n                    <p>Monday &#8211; Friday<br \/>\n8am &#8211; 5pm GMT<\/p>\n                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+ 'f69182b3-b6aa-4e85-a76b-35113aef930c',\n                                        hiddenFieldInput = document.getElementById(hiddenFieldId);\n                                    if(hiddenFieldInput){\n                                        hiddenFieldInput.value = 'Help Centre';\n                                    }\n                                    let regionFieldId = 'webpage_region-' + 'f69182b3-b6aa-4e85-a76b-35113aef930c',\n                                        regionFieldInput = document.getElementById(regionFieldId);\n                                    if(regionFieldInput){\n                                        const htmlLang = document.documentElement.lang || \"en-US\";\n                                        regionFieldInput.value = htmlLang;\n                                    }\n                                },\n                                onFormSubmit: function($form) {\n                                    const emailValue = $form.find('input[name=\"email\"]').val(),\n                                        relatedTo = document.getElementById('help-centre-69da3f8567fbd').dataset.relation,\n                                        currentURL = window.location.href;\n                                    window.dataLayer = window.dataLayer || [];\n                                    window.dataLayer.push({\n                                        'event': 'hubspotFormSubmit',\n                                        'email': emailValue,\n                                        'referrerURL': currentURL,\n                                        'relatedTo' : relatedTo\n                                    });\n                                }\n                            });\n                        <\/script>\n                        <div class=\"jpm-contact-form\"><p>CONTACT BLOCK<\/p><\/div>\n                    <\/div> <!-- .jpm-contact-form-container -->\n                <\/div> <!-- .col-2 -->\n            <\/div> <!-- .row -->\n        <\/div> <!-- .container -->\n    <\/section> <!-- .jpm-help-centre-contact 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